Return Policy

Return Policy

Due to the complexity of the nail salon industry health and safety.

Enailcouture Canada  has NO RETURN And Cancel Policy.

It is an important customer responsibility to read all literature that comes with the product or service you're buying.


  • Classes, workshops and open house are final sale 
  • After Order is been placed, we can not cancel or refund orders due to warehouse policy UNLESS PRODUCT IS MANUFACTURER DEFECT. 
    Once payment is received there is a no refund or cancellation you are able to sell your spot to someone else if you are unable to attend.
  • Efile Mini toy drill has one year warranty  they are final sale no exchange or credit only if manufacturer defective, Repairs and service are available at buyers expense including shipping both ways and services fees, parts etc.
  • My first Nail drill doesn't come with warranty.
  • All lamps are final sale WARRANTY ONLY FOR 30 DAY, no exchange or credit only if manufacturer defective 


If you got an item that is defective or not the item you ordered, Please contact us within 10 days to make a claim to exchange or receive a refund. No Exceptions 

A return label will be send out to retrieve the item once item is received a credit or a full refund will be applied.

You may then choose to purchase a replacement item online.

Products damaged during shipping

Enailcouture Canada is NOT responsible for loss, damage, confiscation, be aware of  weather conditions as can change drastically at any time and products can be affected, we also assume no liability for damage caused by changes in weather during transportation.

It is important to consider the effects of duties, taxes, and other clearance charges based on your country Enailcouture Canada is not responsible for paying those fees. 

Please ensure the shipping address provided is correct, packages returned due to incorrect shipping addresses will be at the purchaser's expense.

Contact Canada post for further assistance with your tracking number for delivery times, updates on transit or lost packages.

Enailcouture Canada
Reserves the right to deny any return at its sole discretion.

Additional exclusions may apply.


While We Work To Ensure That Product Information Is Correct, On Occasion Colors And Shapes Can Look Different Due To Lighting And Monitors And Devices Display. Actual Product Packaging And Materials May Than That Shown On Our Web Site. We Recommend That You Do Not Solely Rely On The Information Presented. Content On This Site Is For Reference Purposes.  Assumes No Liability For Inaccuracies Or Misstatements About Products. All Sale Final, No Refunds, No Returns Or Exchanges. All Smile Line Work Is Done By Hand To Keep The Nails Artisanal, Any Variation In The Nails Should Be Taken As A Uniqueness And Not A Defect!~  

All orders have tracking number please contact Canada post to find out where you package is located.

Internacional orders

International shipping costs do NOT include any duties, taxes, brokerage fees, etc that may be incurred upon delivery. 

Enailcouture Canada is NOT responsible for loss, damage, confiscation if you choose not to buy tracking mail.


Customer service representative 

Lucy Frank 306 380 1576





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