You can contact us directly if you have any other questions at firstname.lastname@example.org
Do you have the Msds for your products?
Yes we do and will send them upon request.
What does the date on the bottles packaging means?
The dates on the bottles and packaging (hard gels,gummy,acrylic and monomer containers) are the dates when the bottle was manufactured not when the product was poured. Once the seal is broken most gel polishes last up to 2 years.
Where is my package? When will my package be delivered?
Most orders are shipped with expedited service through Canada Post. All orders come with tracking numbers (has to be requested for international orders). Please contact Canada Post to make any claims or to find information regarding the whereabouts of your package.
I made a purchase and changed your mind ? We will refund you to the original payment within 48 hrs after you the purchase was made, money will go back to the original method of payment you used , minus 10% for restocking and fees charged by the credit card provider ,PayPal or other payment method.
I made my purchase from the United States. How long will it take to ship?
ENCP (Exclusive Nail Couture Professional) is based in Tucson, Arizona. If you placed an order with them, you should contact customer service at the following number regarding inquiries about your order. (520) 573-7142. If you placed your order within Canada, please contact us at (306) 380-1576 and we will gladly help you with any issues regarding your order.
Returns for defective products will be accepted within 7 days of receipt. Please contact us before returning product. Product must be returned at customer's expense. There will be no refunds on shipping charges. 10% restocking fee applies on all returned products.
Received damaged items ,Manufacturer defects and Missing items from your order?
If error is made on your order, or an item arrives damaged, please notify us within 48hrs of receiving your package. Return shipping is at the buyers expense. If return items are not received within 14days from initial contact no refund will be issued. Please provide an explanation as well as pictures to our Email email@example.com